Real situations,
measurable results
Each page presents the real problems your teams face, what it costs, and the measured ROI with easyOptima.
Helpdesk
-20% to -40% ticket volume40% of your tickets shouldn't exist
Helpdesk ManagerL1 SupportCIO
Digital Workplace Engineering
5-15 min/user/week + licenses + hardwareYour users lose time every day, and nobody measures it
Workplace TeamWorkstation Engineer
Business Application Support
-80% diagnostic time, -60% cost per ticketA business app ticket means 5 back-and-forths and an unavailable user
Application Support L2/L3Business Manager
Proactive Communication
-50% incident calls, zero maintenance ticketsYour users call support to find out if there's a problem
Incident ManagerQoS Manager
Cost Optimization
Hundreds of k EUR/year across 10,000 endpointsYou renew by age, not by need
CIOIT BuyerIT Cost Controller
Productivity
5-15 min/user/day recoveredYour people lose time every day, but nobody measures it
CIOWorkplace TeamBusiness Management
Incident Management
< 5 min detection, -50% callsIncidents detected too late, communication too slow
Incident ManagerQoS ManagerCIO
Quality of Service
x3 response rate, 360° viewYou manage service quality without reliable data
QoS ManagerCIOBusiness Management
Equipment
x5 reports, instant routingEquipment failures reported too late or not at all
FacilitiesFacility Manager
Impact measured at our clients
Concrete results, measured on fleets of 500 to 15,000 endpoints.
-40%
tickets
on overall Helpdesk volume
-80%
diagnostic time
on application tickets
< 5 min
incident detection
instead of 30 min to 4 hours
375k EUR
savings/year
on hardware renewal
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