Simplify IT support
for complex IT landscapes
The only platform that covers everything from endpoint to business diagnostics.
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Why easyOptima
An enterprise IT landscape means hundreds of business applications, multiple workstation types, and different network access paths. Understanding a single user issue can involve multiple teams for days.
easyOptima was born in this context, with a dual mission: simplify the user's life and accelerate support at every level.
Use cases
What easyOptima can do for you
Reduce ticket volume
Empower your users with intelligent self-service and automated remediation.
Discover HelpdeskEliminate slowdowns and friction
Identify the real causes of performance issues and fix them before they become tickets.
Discover WorkplaceMeasure lost productivity
Quantify the time your employees lose to IT friction and prioritize actions accordingly.
Discover WorkplaceSpeed up application support
Cut business app diagnosis time with automatically captured context.
Discover Business SupportReduce incident impact
Detect incidents in real time and trigger resolution before the first calls come in.
Discover Incident ManagementCommunicate proactively
Automatically notify affected users with targeted, contextual messages.
Discover Incident ManagementDrive service quality
Get reliable insights on real user experience to improve continuously.
Discover SurveyTrack equipment
Report a fault in 30 seconds via QR code, track resolution effortlessly.
Discover FacilityOptimize license costs
Measure actual usage of your desktop and SaaS applications, identify the surplus.
Discover LeanTangible outcomes
What our customers see
Reduce ticket volume
Recurring pain points are fixed automatically before the user calls. Fewer requests, less load on support.
Cut diagnosis time
Full context for the device and applications is available as soon as the ticket opens. No more ping-pong, no unnecessary escalation.
Weather major incidents without extra staff
In a major incident, communication goes automatically to affected users. Your teams focus on resolution, not the phone.
Boost user productivity
Fewer blockages, less waiting, less frustration. Your people spend more time on their real work.
easyOptima helps us anticipate pain points, automate resolutions, and significantly improve perceived support quality.
Head of Service Quality
15,000-employee group
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Let's talk about your context
A tailored demo aligned with your priorities. Roll out in days, measurable results from week one.